1. Introduction
Fioresa (“we”, “us”, “our”) is a luxury floral gifting house based in Surat, Gujarat, India. This Privacy Policy explains how we collect, use and protect your information when you browse our website, submit an enquiry, or place an order for flowers, hampers, or décor services.
2. Information We Collect
We collect two main types of information:
- Technical data: IP address, device type, browser, approximate location, and pages visited, collected through cookies and analytics tools to understand how our website is used.
- Personal data you provide: name, phone number, email address, delivery address, order details, and any message you submit through forms, WhatsApp links, or social media.
3. How We Use Your Information
We use your information to:
- Process and deliver orders, including confirming date, time, and delivery address.
- Respond to your enquiries and provide customer support.
- Improve our website, services, bouquets and hampers based on aggregated usage data.
- Send service‑related notifications (such as order confirmations or delivery updates).We do not sell your personal data to third parties.
4. Sharing with Service Providers
We may share data with trusted service providers who help us operate our website and services (for example, hosting, analytics, payment processors, or delivery partners), under contracts that require them to protect your information and use it only for our instructions.
5. Data Retention
We retain personal data only as long as necessary to:
- Fulfil your orders and provide customer support.
- Meet legal, accounting, and tax obligations for our business.When data is no longer required, we delete or anonymise it in line with our internal retention rules.
6. Your Rights
Subject to local law, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights or ask questions about this policy, contact us using the details in the “Contact Us” section below.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings, but disabling some cookies may affect how the website functions.
8. Children’s Privacy
Our services are not directed to children under 13. If we learn we have collected personal information from a child under 13, we will delete it as soon as reasonably possible.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The “Last updated” date will indicate the latest version. Continued use of our website after changes means you accept the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data,
please contact:
Email: privacy@fioresa.com
Phone / WhatsApp: +91 73833 04481
Address: Fioresa, Surat, Gujarat, India.